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Forms Management Excellence in the Public Sector

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Forms Management Excellence in the Public Sector (Centralized Forms Management) | Diana Sternitzke
Recorded on March 3, 2011

In this session, Diana will share how the Illinois Department of Transportation was able to transform its antiquated forms management program into an ISO certified process which ensures that all forms are approved, standardized, accessible to users with disabilities, available at points of use, reviewed at regular intervals for continued suitability, and protects against the unintentional use of obsolete versions. This session will be valuable to anyone that is responsible for creating a forms management system, struggling with compliance, or faces challenges due to the size of their organization. Diana will begin with background on the challenges facing the department, how the department chose to use a hybrid approach to centralization, the decision to use Microsoft SharePoint as the primary distribution method, struggled with training and compliance issues all the way to current operations and plans for future improvements. Though presented through the lens of a transportation agency, this session is applicable to anyone trying to provide and maintain structure in their forms management program.

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