Mapping A New Direction: Using Process Maps to Take Your Forms to the Next Level
Presented by Kelly Halseth | Recorded on October 28, 2010
One of the most powerful weapons in your forms management arsenal is the lowly process map. Understanding the processes driving your forms is important to effective paper forms design and absolutely critical to electronic forms development. How do you describe a business process to a variety of stakeholders with varying agendas to ensure a common understanding? How do you demonstrate a process as it crosses departmental barriers? How do you identify critical/quality control points? Learn how to use process maps to define business needs, improve communication and identify opportunities for improvement. Learn how to how to ask 'why?' to get to the fundamentals of a business process, describe it in a visual format (map) and then use that map to define, refine and improve business processes and the forms that support them. The session will include an overview of different mapping styles, when to use each one and how to identify rework, redundancy and opportunities for improvement. Includes a case study illustrating how a process map significantly impacted the design of forms supporting H1N1 activities last fall.